Return Policy

At MOKLY STORE, we are committed to providing a clear and seamless shopping experience for our customers. Due to the nature of digital products, our refund policy is subject to the following conditions:

Digital Products: Once the code or digital card has been delivered to the customer—or the order has been fulfilled—the order cannot be cancelled, nor can a refund be issued, provided the product is functional and matches the order details.

Before Delivery: If the product has not yet been delivered or the order fulfilled, the customer may contact us to request a cancellation; the request will be processed based on the current status of the transaction.

Incorrect Product Selection: The customer is responsible for ensuring the correct product, region, platform, and account are selected before finalizing the order. Digital products cannot be refunded after delivery due to incorrect selection by the customer.

For any inquiries or issues regarding your order, please contact the MOKLY STORE team via the communication channels available on the store.